Commissioned by Ormit Nederland, I carried out three projects for the Dutch Tax Authorities, supplemented by a program focused on leadership, strategy and management development. From managing a project within a department (100 FTE) that was undergoing major changes and restructuring; successfully implemented an intake process involving stakeholders from all disciplines. The result: the ability to approach issues in a multidisciplinary way, adding more value to internal customers and working together more efficiently. LAter, I was the team leader of a service-team of 9 people with strategic responsibility in relation to Labor, Health and Welfare within the Tax Authorities. In addition, an optimization was carried out within the Dutch Tax Service Center with the result that the various branches and locations could make more efficient use of their resources.
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